DELIVERY PROCESS
At Kritosh Fragrances, we understand the importance of delivering your favorite fragrances in perfect condition. Once you place an order, we meticulously inspect each product to ensure that it meets our stringent quality standards. This ensures that you receive a product free from any defects or damage. After passing this quality check, your items are securely packaged in sturdy materials designed to prevent any damage during transit. We then hand over the package to our trusted logistics partners, who ensure a smooth and timely delivery.
In the rare event that you notice any issue with the product upon receiving it, such as damage to the packaging or the product itself, we encourage you to reach out to our customer service team immediately. Our goal is to ensure that any such issue is resolved quickly, whether it involves a return, replacement, or refund, depending on the circumstances.
TRACKING YOUR ORDER
Transparency is key at Kritosh Fragrances. Once your order is dispatched, we will send you an email containing your tracking number along with details of the courier company responsible for delivering your order. You can begin tracking your order status 24 hours after dispatch by visiting the courier company's website or through the tracking link provided. This will allow you to monitor your package’s journey from our warehouse to your doorstep in real time.
DISPATCH TIME
We understand that timely delivery is essential. To ensure quick service, we strive to dispatch most orders within 1-2 business days. Please note that orders are processed only on business days, and no dispatches are made on Sundays or public holidays. In case there is a delay in dispatching your order, we will notify you via email or phone, providing you with updated timelines.
DELIVERY TIME
Once dispatched, most orders will reach you within 2-4 business days, depending on your location. Delivery times may vary for remote areas or during peak periods like holidays. However, external factors like government restrictions, courier delays, or natural calamities may occasionally affect delivery times. We recommend keeping an eye on your tracking information to stay informed. Rest assured, we work closely with our logistics partners to minimize any disruptions and ensure that your package reaches you as quickly as possible.
SHIPPING CHARGES
For a seamless experience, we maintain straightforward shipping fees. For all prepaid orders across India, a flat shipping charge of ₹40 applies. This covers standard shipping to most addresses within India. For customers opting for Cash on Delivery (COD), additional fees may be charged based on your location. All applicable charges will be clearly outlined during checkout.
INTERNATIONAL SHIPPING
As of now, Kritosh Fragrances only ships within India. However, we are actively exploring options to expand our services to international destinations. We are excited to soon offer our luxurious fragrances to customers worldwide. Keep an eye on our website and social media channels for upcoming announcements regarding international shipping.
SHIPPING RESTRICTIONS
Although we strive to deliver to all parts of India, there may be certain areas where delivery is restricted due to logistical challenges or limitations imposed by our delivery partners. In such cases, we will notify you as soon as possible and work to find an alternative solution or provide a full refund if needed.
UNDELIVERABLE PACKAGES
Occasionally, a package may be returned to us if the delivery address is incorrect, the recipient is unavailable, or if the package is refused at delivery. In such cases, our customer service team will contact you to verify the details and arrange for re-delivery, as per your preference. To avoid delays, please ensure that your shipping details are accurate when placing your order.
MISSING OR DELAYED DELIVERIES
If your package does not arrive within the expected delivery window, please contact us immediately. We will coordinate with our delivery partner to trace the package and provide you with an update. In the rare event of a lost package, we will provide our full support to regain it.
ORDER CANCELLATIONS AND CHANGES
If you need to modify or cancel your order, please reach out to us within 12 hours of placing it. After this period, we may not be able to accommodate changes if your order has already been processed or dispatched. However, should the need arise, you can still return the product after delivery, provided it is unopened and in its original condition.
RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return the product within 7 days of receiving it, provided the item is unused, unopened, and in its original packaging. After receiving and inspecting the returned item, we will process a refund or offer an exchange, depending on your preference. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
CUSTOMER SUPPORT
For any further assistance or queries regarding your order, feel free to reach out to our customer service team at help@kritosh.com or call us at +91-9179311505. We are here to assist you and ensure that your shopping experience with Kritosh Fragrances is seamless.
