DELIVERY PROCESS
At Kritosh Fragrances, we understand the importance of delivering your favorite fragrances in perfect condition. Once you place an order, we meticulously inspect each product to ensure that it meets our stringent quality standards. This ensures that you receive a product free from any defects or damage. After passing this quality check, your items are securely packaged in sturdy materials designed to prevent any damage during transit. We then hand over the package to our trusted logistics partners, who ensure a smooth and timely delivery.
In the rare event that you notice any issue with the product upon receiving it, such as damage to the packaging or the product itself, we encourage you to reach out to our customer service team immediately. Our goal is to ensure that any such issue is resolved quickly, whether it involves a return, replacement, or refund, depending on the circumstances.
Shipping Overview
Kritosh Fragrances ships across India using trusted logistics partners including Delhivery, Blue Dart, and India Post. All fragrance products are carefully packaged to prevent breakage or leakage during transit. We are committed to delivering your order safely and on time.
Orders are processed Monday through Saturday, excluding national public holidays. Order processing begins once payment is successfully verified.
Processing Time
1 – 2 Business Days
After payment confirmation
Standard Delivery
3 – 7 Business Days
Metro & Tier-1 cities
Remote / Rural Areas
7 – 14 Business Days
J&K, NE states, islands
Order Tracking
Real-Time Updates
Via email & SMS
Shipping Rates & Delivery Timeframes
Our shipping charges are based on your order value and delivery location. All rates are in Indian Rupees (INR) and inclusive of applicable taxes.
| Order Value | Delivery Zone | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| ₹999 and above | All India (standard zones) | FREE | 3 – 7 business days |
| Below ₹999 | Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) | ₹79 | 3 – 5 business days |
| Below ₹999 | Tier-2 & Tier-3 cities | ₹99 | 5 – 7 business days |
| Any amount | Remote / Rural areas (J&K, NE states, Andaman & Nicobar, Lakshadweep) | ₹199 | 7 – 14 business days |
| Any amount | Express Delivery (selected pincodes only) | ₹249 | 1 – 2 business days |
Order Processing
Once your order is placed and payment is confirmed, here is what happens next:
Order Confirmation
You will receive an order confirmation email with your order ID immediately after successful payment.
Quality Check & Packaging
Each fragrance is inspected, wrapped in protective packaging, and securely sealed within 1 – 2 business days.
Dispatch & Tracking
Your order is handed to our courier partner. A tracking number is sent to your registered email and mobile number.
Delivery
The courier will attempt delivery at your shipping address. Ensure someone is available to receive the package.
Shipment Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your shipment by:
If your tracking number shows no update for more than 3 business days after dispatch, please contact us immediately.
Shipping Restrictions
Currently, Kritosh Fragrances ships only within India. We do not offer international shipping at this time.
We are currently unable to ship to:
Damaged, Lost, or Incorrect Orders
We take utmost care in packaging. However, if you receive a damaged, lost, or incorrect item, please follow the steps below within 48 hours of delivery:
Do not discard the packaging
Keep the original box, wrapping, and product for inspection purposes.
Photograph the damage
Take clear photos of the outer packaging, inner packaging, and the damaged/incorrect product.
Contact us
Email us at support@kritoshfragrances.com with your order ID, photos, and a brief description of the issue.
Resolution
We will investigate and offer a replacement or refund within 5 – 7 business days of claim submission.
Cash on Delivery (COD)
Cash on Delivery is available for eligible orders and pincodes across India. The following conditions apply:
Delays & Force Majeure
Delivery timelines are estimates and may be affected by factors beyond our control, including:
In the event of a significant delay, we will notify you via email or SMS. Kritosh Fragrances is not liable for delays caused by third-party logistics partners or force majeure events, though we will make every reasonable effort to assist you.
Address Changes & Order Modifications
If you need to update your shipping address or make changes to your order, please contact us at contact@kritosh.com within 12 hours of placing the order. Once an order has been processed and dispatched, we are unable to modify the delivery address.
Kritosh Fragrances is not responsible for failed deliveries or non-delivery resulting from an incorrect address provided by the customer.
CUSTOMER SUPPORT
For any further assistance or queries regarding your order, feel free to reach out to our customer service team at contact@kritosh.com or call us at +91-9179311505. We are here to assist you and ensure that your shopping experience with Kritosh Fragrances is seamless.
