Thank you for shopping with us at Kritosh Fragrances. Your satisfaction is our top priority, and we want you to be completely happy with your purchase. If for any reason you are not fully satisfied, please review the following terms and conditions regarding returns, refunds, and exchanges. This policy is designed to ensure transparency and provide a smooth process for handling any concerns with your order.
The following terms apply to any products purchased through our website at https://www.kritosh.com.
Terms with the first letter capitalized are defined as described below. These definitions apply regardless of whether the terms appear in singular or plural forms.
Our return policy applies solely to Goods purchased directly through our Website, https://www.kritosh.com. Items purchased from any physical retail stores cannot be returned via this online process.
You may return any eligible product purchased from us online within 7 days of receiving it, provided it meets the return conditions outlined below. Please note that sale items, discounted products, and bundles are not eligible for return or exchange.
To qualify for a return, the item must be:
If the above conditions are met, you may return the product for an exchange.
If you wish to exchange a product for a different size, variant, or color, we are happy to facilitate this, provided the requested variant is available in stock. Exchanges can be made within 7 days of receiving your order. Exchanges initiated after 7 days will not be accepted.
For an exchange to be processed, the following conditions must be satisfied:
Once these conditions are met, you will need to ship the product back to us for inspection. Upon successful verification, we will dispatch the replacement item. You will be notified via email when the exchange has been processed, and the new product is on its way.
Please note: you are entitled to only one exchange per order.
Unfortunately, bundled items (products purchased as part of a package or set) and customized products are not eligible for exchanges.
Certain products are exempt from being returned:
To initiate a return, please follow these steps:
Contact Us:
If you wish to return a product, email us at help@kritosh.com within 7 days of receiving your order. Please include your order number and details of the product(s) you wish to return.
Return Authorization:
Our customer service team will provide you with further instructions, including the return address and any necessary forms. You will be required to ship the item back to us.
Inspection:
Once we receive the returned product, our team will inspect it to ensure that it meets the return conditions. You will be notified of the return status via email.
Refund/Exchange Process:
If the return is approved, we will initiate a refund to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, except in cases where the product was damaged or incorrectly shipped by us.
For exchanges, once the returned product has been inspected and approved, we will process the exchange and ship the new item to you. You will receive a confirmation email with tracking information once the exchange has been dispatched.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong product shipped, damaged item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
If you receive a damaged, defective, or incorrect product, please notify us immediately at help@kritosh.com. You must report any damage within 48 hours of receiving the product. We will work with you to resolve the issue, which may include a replacement or full refund, depending on the circumstances.
If you wish to cancel your order, you may do so within 12 hours of placing it. After this window, the order may already be processed and shipped, in which case you would need to follow the return process outlined above. Please contact us immediately via email if you need to request a cancellation.
If you have any questions, clarifications, or need assistance with returns, refunds, or exchanges, please reach out to our customer service team:
Email: info@kritosh.com
We aim to respond to all inquiries within 24 hours during regular business days.
We hope this policy provides clarity on our return and refund processes. At Kritosh Fragrances, we are committed to ensuring that your shopping experience is smooth, satisfying, and worry-free.
On Orders Above Rs. 999
100% Payment Protection, Easy Return Policy
